Customer Care
Shipping Information
Packed by hand in Ubud. Free to every province in Indonesia. That's the whole deal.
Cost
Free. Every order, every province, no minimum spend.
Where
Indonesia only — all 34 provinces.
Out the door
Usually 1–3 business days.
What it costs
Nothing. Shipping is free on every order to every address in Indonesia — Banda Aceh to Jayapura, same price: zero. There's no minimum spend and no surcharge for the far end of the map. The number on the product page is the number you pay.
Where we ship
Indonesia, and only Indonesia. All 34 provinces are open; anywhere else and checkout won't let you finish, because we haven't switched international shipping on yet. We'd rather tell you that here than let you fill a cart and hit a wall.
Outside the country and set on a record? Message us. No promises, but we'll give you a straight answer.
Getting it out
Orders are usually packed and dispatched within 1–3 business days. New releases, sales and public holidays stretch that — if a record just dropped, assume the queue is long and we're working through it. You'll get a confirmation the moment it ships.
Records go out in proper protective mailers, stiffened and taped. Vinyl travels badly when it's packed lazily, so we don't pack it lazily.
How long it takes
Once it leaves us it's the courier's clock, not ours. Java is usually quick. Kalimantan, Sulawesi, Maluku and Papua take longer — that's geography, not neglect. Wet season and national holidays slow everything down.
Tracking
You get a tracking number once the parcel is handed over. Give it a day to start updating — a number showing nothing on day one is normal, a number showing nothing after several days is not. If it stalls, tell us and we'll chase the courier ourselves.
If it turns up wrecked
Photograph everything before you unpack any further — the outer box, the sleeve, the disc — and send it over within 7 days of delivery with your order number. Transit damage and wrong items are our problem to fix, not yours to absorb. The return policy spells out exactly what happens next.
If a parcel simply never lands, same thing: order number, message us, and we'll trace it.