FAQ

Not right now. Checkout is set to Indonesia only, so an overseas address won't get through the last step. If you're abroad and you want a record badly enough, message us and we'll tell you honestly whether we can sort something out.

Nothing. Shipping is free across all 34 provinces — Jakarta to Jayapura, same price: zero. No minimum spend, no small-order penalty.

It leaves us as fast as we can pack it properly. After that it's on the courier, and the timing depends on how far from Bali you are — Java is quick, the far east of the archipelago is not. Full detail on the shipping page.

Yes. You get a confirmation when you order and tracking once it's handed to the courier. If the tracking goes quiet for days, don't sit on it — tell us and we'll chase it.

Cards, bank transfer and virtual accounts, QRIS, and e-wallets including GoPay, OVO, DANA and ShopeePay. Payment is handled by Xendit — we never see or store your card details.

Indonesian Rupiah (IDR). Tax is already in the number you see — the price on the product page is the price you pay.

Photograph it before you do anything else — sleeve, disc, and the box it came in — and send those over within 7 days of delivery. Damaged in transit or the wrong item in the box is on us, and we fix it. The whole thing is written out on the return policy.

If it's still sealed and in its original condition, you have 14 days from delivery to ask. Once the shrink-wrap is off we can't put it back on the shelf as new, so opened records aren't returnable unless they're faulty. Change-of-mind return postage is on you; faulty or wrong items are on us. Full terms on the return policy.

Sometimes. Runs are small and some of them are genuinely one-and-done. Follow us on Instagram — restocks and new pressings get announced there first.

Yes. Ubud, directly opposite The Raw Temple, open daily 10AM–8PM. Turntables to listen on, and the studio through the glass. No appointment needed — details here.

Yes — tracking, mixing, mastering, full production or live takes. Send the details through the form on the studio page. No deposit to enquire, and you'll hear back within 48 hours with availability, rates and a plan.

No. The label and the studio are two different doors. Bring your own project, book the room.

WhatsApp is fastest: +62 822-6695-6574.

Email works too — wassup@reelrawrecords.com or grace@reelrawrecords.com. Or come find us on Instagram.

Easiest of all: walk in. The shop is open daily, 10AM–8PM — here's where.